What is the Maintenance Agreement Fee?
What is Software Maintenance Agreement?
A software maintenance agreement is a common agreement found in the software industry. It is an agreement between the customer and a software company that ensures continued use of the software on both ends. This means that the software provider is agreeing to maintain and update the software so that it continues to operate effectively and that it is up to date with technological advances and security concerns. As the customer you sign a maintenance agreement to ensure that you get access to those updates as soon as they're released.
For example, just as your car needs a service every year, perhaps an oil change or a tire alignment. Software also needs similar fixes to ensure optimal performance, because the world of technology changes rapidly.
What is EMD's Maintenance Agreement
We offer every customer the opportunity to invest in the maintenance agreement for Easy Multi Display. If you choose to opt in, you will be charged a flat rate fee of 20% of the software cost, on an annual basis.
Opting in gives you a few added advantages:
- Rest assured that as technology advances, so too does EMD Software.
- When other customers request customizations to EMD, you too will get access to these added features, such as new data type connectors.
What if I Don't Sign the Maintenance Agreement?
No problem! You can continue using Easy Multi Display and it your current version will continue working as is. However, you won't get access to additional features that may be developed or added to the software throughout the year. Such features might be the ability to use different kinds of data sources for your displays.
To get access to these features you will need to pay the software upgrade fee which may be more than the 20% of maintenance you would have paid throughout the year.
Do you still have problems?
If you still have questions or problems with your display or your setting, don’t hesitate to visit our F.A.Q, download our user guide or contact our customer service at firstname.lastname@example.org. We will be happy to help you and we would be delighted to hear your opinion!
Download our software
If you are interested in our Easy Multi Display software, click here to download our trial version. In order to satisfy every companies (from small to largest one), we created three versions of Easy Multi Display. The first version (One Screen) of our software costs 149$, the second one (Standard) that is the most popular option costs 499$ and finally the "Enterprise" version that costs 899$. Don't hesitate to check out our options or contact us to have more informations!